Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
- up to 30 days: if yourgoods are faulty, you can get a refund;
- up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
- up to six years: if the goods do not last a reasonable length of time, youmay be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit or call 03454 04 05 06.
The information in this summary box summarises some of yourkey rights. It is not intended to replace the contract below, which you should read carefully.
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘we’, ‘us’ or ‘our’ means C5 Clothing; and
• ‘you’ or ‘your’ means the person using our site to buy goods from us.
If you have any questions about this contract or any orders you have placed, please contact us by:
• sending an email to email@example.com; or
• filling out and submitting the online contact form available here https://www.c5clothing.com/contact-us-i3; or
• calling us on 02871348114 (our telephone lines are open Monday to Friday 9am to 9pm, Saturday 9am to 7pm and Sunday 1pm to 6pm).
Who are we?
Weare C5 Clothing and our physical store is located at Unit 11 Lisnagelvin Shopping Centre, Lisnagelvin Road, Londonderry, BT47 6DF.
The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
All of the above documents form part of this contract as though set out in full here.
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
4.2 You place an order on the site by logging in to an existing account or creating a new account, adding an item or items to your basket, proceeding to checkout and paying for the goods in your basket. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
4.3 When you place your order at the end of the online checkout process (when you click on the ‘Pay Now’ button in the payment details order tab), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this page.
6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are responsible for the products while they are in your possession.
6.6.1 you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
7.1 We use Royal Mail to deliver our goods in Northern Ireland. For information on delivery options and costs, visit our webpage https://www.c5clothing.com/delivery-returns-i5. During the online checkout process, you will be given available delivery options to choose from.
7.2 For information on delivery outside of Northern Ireland please contact us using the contact details at the top of this page.
7.8 You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
8.1 We accept the following methods of payment:
8.1.3 Maestro; and
8.5 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via ‘Verified by Visa’ or a similar security function relevant to your card issuer.
8.6.2 return them to us as soon as possible and in any case within 5 working days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
8.7 If you do not pay for the goods and fail to return them in accordance with clause 8.5, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
8.9 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our webpage https://www.c5clothing.com/delivery-returns-i5.
8.10 Prices for our products and delivery charges may change at any time. Except as set out in clause 8.11 below, such changes will not affect existing orders.
8.11 If there has been an error on the site regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
No one other than a party to this contract has any right to enforce any term of this contract.
14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
14.2 Relevant United Kingdom law will apply to this contract. If you want to take court proceedings, the courts of Northern Ireland will have exclusive jurisdiction in relation to this contract.
15.1 The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.
15.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
15.3 Nothing in this document grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.